Customer FAQ: Prius recall
1. What is the problem with the 2010 Prius?
The anti-lock brake system (ABS) in the 2010 model-year Prius, in normal
operation, engages and disengages rapidly (many times per second) as the control
system senses and reacts to tire slippage. Some owners have reported
experiencing inconsistent brake feel during slow and steady application of the
brakes on rough or slick road surfaces when the anti-lock brake system (ABS) is
activated in an effort to maintain tire traction.
2. How is Rice Toyota responding to this Prius issue?
Rice Toyota has run a list of all our customers who own a Prius affected by this recall. We are calling each and every one of them, if we cannot reach them by phone we will send them an email. We have already begun fixing 2010 Prius models. The fix takes less than 20 minutes. Please call our service department if you have any questions 336-288-1190.
3. Why does this only impact 2010 Prius models?
First- and second-generation Prius vehicles use a different ABS system and are
not involved in this campaign.
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