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Tuesday, January 26, 2010

Toyota Recall

Because we value our customers, we know that the more transparent we are, the more likely we will be to earn your trust. For this reason we feel it is appropriate to share the information we have about the recent recall. We will continue to update our blog with new information as we recieve it. In recent months, Toyota has investigated isolated reports of sticking accelerator pedal mechanisms in certain vehicles without the presence of floor mats. The investigation indicates that there is a possibility that certain accelerator pedal mechanisms may, in rare instances, mechanically stick in a partially depressed position or return slowly to the idle position. Consistent with Toyota's commitment to the safety of Toyota cars and Toyota customers, Toyota has initiated this voluntary recall action.

Toyota’s accelerator pedal recall is confined to the following Toyota Division vehicles:

2009-2010 RAV4,
2009-2010 Corolla,
2009-2010 Matrix,
2005-2010 Avalon,
2007-2010 Camry,
2010 Highlander,
2007-2010 Tundra
2008-2010 Sequoia

No Lexus Division or Scion vehicles are affected by this recall action. Also not affected are Toyota Prius, Tacoma, Sienna, Venza, Solara, Yaris, 4Runner, FJ Cruiser, Land Cruiser and select Camry models, including all Camry hybrids.

The condition is rare, but can occur when the pedal mechanism becomes worn and, in certain conditions, the accelerator pedal may become harder to depress, slower to return or, in the worst case, stuck in a partially depressed position. Toyota is working quickly to prepare the correction remedy.

While incidents are rare, Toyota takes the safety of its customers very seriously and is working quickly to prepare the correction remedy.

In the unlikely event that a driver experiences an accelerator pedal that sticks in a partial open throttle position or returns slowly to idle position, the vehicle can be controlled with firm and steady application of the brakes. The brakes should not be pumped repeatedly because it could deplete vacuum assist, requiring stronger brake pedal pressure. The vehicle should be driven to the nearest safe location, the engine shut off and a Toyota dealer contacted for assistance.

Toyota will continue to investigate incidents of unwanted acceleration and take appropriate measures to address any trends that are identified.

Toyota owners who have questions or concerns should contact the Toyota Customer Experience Center at 1-800-331-4331. .

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